Frequently Asked Questions
Everything you need to know about shopping at Casa Miau
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Casa Miau ships exclusively to domestic addresses. We are working on expanding our logistics to support international feline fans in the near future.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products safe for all pets?
Safety is our priority. All products curated by Casa Miau are vetted for quality and non-toxic materials to ensure they are safe for your pets and your home environment.